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Request Creation


The location administrator can customize fields for creating a request through Redmine settings.

  1. To create a request, click on the New Ticket button.

  2. Enter the following information:

    • Application - select the application from the dropdown list for which the request is being created;
    • Request Type - type of request;
    • Request Priority: Low, Normal, High, Urgent, Immediate;
    • Request Subject - mandatory field;
    • Request Description - mandatory field;
    • Attachments- files can be attached.

  3. Click Submit.

The created request will be displayed in the general list of My Requests.
Also, the created request will be displayed in the Redmine Operator. When editing the request (adding information, changes) by support service specialists, all changes will be available for viewing to the user who created the request.

The Last Updated column displays the date and time of the last changes made.
The Status column - the status of the request.

Created requests can be sorted by status.


Location administrators have access to requests created in their location.

Request statuses:

  • New
  • Queue
  • In progress
  • Clarification required
  • Clarification given
  • Rejected
  • Closed

The Contacts tab contains contact information for contacting the Support, besides creating requests in the ICDC Support service.